Shipping policy
Shipping Policy
Welcome to Bowles Ltd. Thank you for choosing to shop with us. This Shipping Policy outlines the details regarding shipping, delivery, and related procedures for your orders from our online store.
Shipping Locations
We are happy ship our products worldwide, if your location is not listed, please contact us using our online form or email us at info@bowles.ltd, and we'll do our best to accommodate you.
Processing Time
Orders are usually processed the same working day, and collected the following day by our shipping partner. During high-traffic periods such as holidays or special promotions, processing times may be slightly longer. If there's any delay, we will notify you via email or your provided contact information.
Shipping Methods and Costs
We offer free UK tracked shipping on all orders over £15 using Royal Mail Tracked 48.
Orders under £15 are subject to a small delivery charge. Customers may also upgrade to Royal Mail Tracked 24 for a small additional fee at checkout.
UK Shipping Options
Standard (Royal Mail Tracked 48)
Estimated delivery: 2–4 business days
Express (Royal Mail Tracked 24)
Estimated delivery: 1–3 business days
International Delivery
International orders are shipped using the Royal Mail International Tracked service, delivery times will vary depending on your location, please contact us for a personalised delivery estimate.
Shipping costs are calculated at checkout based on your selected shipping method.
Tracking Information
Once your order is shipped, you will receive a tracking number via email or SMS, depending on your preferred contact method. You can use this tracking number to track your package's status.
Customs and Duties
For international orders, customs duties, taxes, or fees may apply. These charges are the responsibility of the recipient. Please check with your country's customs office for more information on applicable fees. If you refuse the package due to customs fees, the return shipping costs will be deducted from your refund.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at info@bowles.ltd. We will work with the carrier to resolve the issue. Please include your order number and any relevant details when reaching out to us.
Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or legal reasons. We will inform you if your order is subject to any restrictions.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at info@bowles.ltd. We're here to help!